Privacy Policy
Your privacy matters to us - here's how we protect and handle your information
Last Updated: March 15, 2025 | Effective Date: March 15, 2025
Information We Collect
At teronivalique, we collect various types of information to provide you with comprehensive financial fraud prevention services. Our data collection practices are designed to enhance your learning experience while maintaining the highest standards of privacy protection under Australian Privacy Principles.
Personal Information
Name, email address, phone number, postal address, and professional background details you provide during registration or course enrollment.
Learning Data
Course progress, assessment results, completion certificates, and educational preferences to personalize your learning journey.
Technical Information
IP address, browser type, device information, and website usage patterns collected through cookies and analytics tools.
Communication Records
Support inquiries, feedback submissions, and correspondence history to improve our services and provide better assistance.
How We Use Your Information
We process your personal information for specific, legitimate purposes that directly benefit your educational experience and our ability to provide quality financial fraud prevention training.
- Delivering personalized learning programs and tracking your educational progress
- Providing technical support and responding to your inquiries promptly
- Sending course updates, educational resources, and important service announcements
- Analyzing usage patterns to improve our platform functionality and user experience
- Issuing certificates and maintaining records of your completed qualifications
- Ensuring platform security and preventing fraudulent activities
- Complying with Australian legal requirements and educational standards
Information Sharing and Disclosure
teronivalique takes a conservative approach to information sharing. We never sell your personal data to third parties and only share information in specific circumstances outlined below.
We may share your information with:
- Educational technology partners who help deliver our learning platform
- Certificate issuing bodies when you complete accredited programs
- Payment processors for secure transaction handling
- Cloud hosting providers who maintain our platform infrastructure
- Legal authorities when required by Australian law or court orders
- Professional bodies for industry credential verification purposes
All third-party partners are contractually bound to maintain the same privacy standards we uphold and can only use your information for the specific services they provide to teronivalique.
Your Privacy Rights Under Australian Law
As an Australian resident, you have significant rights regarding your personal information under the Privacy Act 1988. We're committed to making these rights accessible and easy to exercise.
- Access Right: Request a copy of all personal information we hold about you, including how it's been used and shared
- Correction Right: Ask us to correct any inaccurate, incomplete, or outdated personal information in our records
- Deletion Right: Request deletion of your personal information when it's no longer needed for our services
- Portability Right: Obtain your data in a structured format to transfer to another education provider
- Restriction Right: Limit how we process your information while disputes are being resolved
- Objection Right: Object to certain types of processing, particularly for direct marketing purposes
- Complaint Right: File complaints with the Office of the Australian Information Commissioner if unsatisfied
Data Security and Protection
Protecting your personal information is fundamental to our operations. We employ multiple layers of security measures that meet Australian Government Information Security Manual standards.
Our security framework includes:
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication for platform access
- Regular security audits and penetration testing
- Staff training on privacy and data protection protocols
- Secure data centers with 24/7 monitoring and access controls
- Automated backup systems with disaster recovery procedures
- Regular software updates and vulnerability assessments
Despite these measures, no system is completely secure. We promptly notify affected users and relevant authorities of any data breaches as required by Australian notification laws.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Australian law. Our retention periods vary based on the type of information and your relationship with our services.
Active Learning Records
Maintained for the duration of your enrollment plus 7 years for educational compliance and certificate verification purposes.
Financial Transaction Data
Retained for 7 years as required by Australian taxation and business record keeping obligations.
Technical and Usage Data
Anonymized and aggregated after 2 years, with personal identifiers removed for platform improvement analytics.
Marketing Communications
Deleted immediately upon unsubscription request, with suppression lists maintained to prevent future contact.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You have control over these technologies through your browser settings.
We use different types of cookies for various purposes:
- Essential cookies that enable core website functionality and security
- Performance cookies that help us understand how you use our website
- Functional cookies that remember your preferences and settings
- Analytics cookies that provide insights for website improvement
You can disable cookies through your browser settings, though this may affect some website functionality. We respect browser "Do Not Track" signals and provide clear cookie consent options.
International Data Transfers
While our primary operations are based in Australia, some of our technology partners may process data in other countries. When international transfers occur, we ensure appropriate safeguards are in place.
All international transfers comply with Australian Privacy Principle 8.1, using mechanisms such as:
- Adequacy determinations for countries with equivalent privacy protection
- Standard contractual clauses with international service providers
- Explicit consent for transfers where required by law
- Corporate binding rules for multinational technology partners
Children's Privacy
teronivalique's financial fraud prevention programs are designed for adult learners and working professionals. We do not knowingly collect personal information from individuals under 18 years of age without appropriate parental or guardian consent.
If we become aware that we have collected information from someone under 18 without proper consent, we will take immediate steps to delete that information and terminate the associated account.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. Material changes will be communicated through multiple channels to ensure you're informed.
When significant changes occur, we will:
- Send email notifications to all registered users
- Display prominent notices on our website and learning platform
- Provide 30 days' notice before implementing major changes
- Offer opportunities to ask questions or raise concerns
Continued use of our services after policy changes constitutes acceptance of the updated terms. If you disagree with changes, you may discontinue using our services and request account deletion.
Privacy Questions and Concerns
Our Privacy Officer is available to address your questions, concerns, or requests regarding this policy and your personal information.
Contact Details:
Email: info@teronivalique.com
Phone: +61 8 9592 7645
Address: Darwin Rd Boronia VIC 3155, Australia
We aim to respond to all privacy inquiries within 30 days and will work with you to resolve any concerns promptly and fairly.